Trust and Safety Policy

Last updated: 1 August 2026

FestMate uses account controls, rate limits, private ticket storage, private voice delivery, listing review and transaction checks. Future payment release will depend on verified delivery and the buyer-report window.

Users should verify event transfer rules, avoid off-platform payment, protect ticket codes, meet only in safe public locations and report suspected fraud immediately.

FestMate may request evidence, pause payouts, limit contact, remove listings, suspend accounts and preserve records. Emergency threats should be reported to emergency services first.

Live Jitsi calls are intended for signed-in FestMate members. Do not share meeting details outside the room, record another person without permission, display ticket codes or private addresses on camera, or rely on a community call for emergency help.