Complaints and Dispute Resolution

Last updated: 1 August 2026

Send complaints to admin@festmate.co.uk with the transaction/listing reference, dates, issue description and supporting evidence. FestMate will acknowledge, investigate proportionately and communicate an outcome.

For transaction disputes, payout may be paused. Evidence may include listing data, messages, transfer confirmations, ticket metadata, organiser correspondence and payment records.

Users may request an internal review. This policy does not prevent access to statutory remedies, card-provider rights, regulators, alternative dispute resolution where applicable, or the courts.