Marketplace Terms

Last updated: 1 August 2026

Sellers must provide accurate listing information, evidence of ownership and all information legally required for secondary tickets. Buyers must review restrictions and provide accurate transfer details. Off-platform payment requests, speculative listings, duplicate listings, bots and price manipulation are prohibited.

FestMate may verify identity, ticket references, purchase evidence, transfer status and payout accounts. Sensitive ticket files and references must not appear publicly.

Payout is intended after buyer confirmation or 24 hours after verified delivery without a reported issue. FestMate may retain or reverse funds for disputes, refunds, chargebacks, fraud, legal obligations, negative balances or Stripe restrictions.

The precise fees, merchant-of-record role, tax treatment and Stripe Connect account type must be disclosed at checkout before launch.